We currently use the Royal Mail, Collect+ or Hermes to ship our products. All of your shipments are internally tracked, however, you can select tracked delivery to receive tracking information via email within 1 business day of shipment.
Once your order has been dispatched, Faith x Threads accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Faith x Threads is not liable as we have no control once it has been posted. However, do reach out to us and we will check its status according to our systems. If you did select tracked delivery, please contact the courier with the tracking number that was provided when the package was sent. Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Typically, orders will ship out within 3 - 5 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Faith x Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, covid-19 safety delays etc.
All international orders are shipped through Royal Mail or Hermes. Please note, Standard delivery is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Faith X Threads
RETURNS & EXCHANGES:
Our policy lasts 14 days. Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.
Return to be sent to:
Faith x Threads, 34 Millwood Road, Orpington, Kent, BR5 3LQ
Exchanges or Refunds will be processed after receipt and inspection.