Rate and time to ship within the UK?
We handcraft each piece within 3-5 business days of receiving your order and ship it as soon as it is ready.
Rate and time to ship outside the UK?
We handcraft each piece within 3-5 days of receiving your order and we ship right away. Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. For delivery, please allow 1 to 3 weeks from the day you placed your order.
Can I change my word after an order is placed?
Once an order is placed we are unable to change your word. All of our pieces are custom made with in 1-2 days of placing the order. Please be sure of your word of intent before placing your order.
Can I Replace my item?
If there is a defect in the product or wrong order sent; we will replace the piece, if you ordered the wrong size, we can replace your piece. Provided it has not been worn and is free of odor, hair, lint, etc.
Please email us at firstname.lastname@example.org with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for faulty and wrong product. Preference for spacing or alignment is not considered defective.
Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
All requests for adjustments or replacements must be submitted within 14 days of ordering for us to replace.